Customer Service
- Shipping & Delivery
- Orders will be processed within 3-5 business days (unless otherwise noted) and shipped UPS ground.
- Returns & Replacements
- If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by SilkLetter.com. By requesting an RMA and/or shipping a return in violation of this policy, you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
- Ordering
- We always provide a virtual proof for every order and production will not commence until after you have approved the proof through email or phone. We want to get your order right the first time!
- Payment, Pricing & Promotions
- We accept all major credit cards for payment.
- Updating Account Information
- Please login to SilkLetter.com to access and update your account information.
