RETURNS MUST MEET ALL APPLICABLE CRITERIA
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by SilkLetter.com. By requesting an RMA and/or shipping a return in violation of this policy, you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.FUND POLICY
Silkletter.com makes sure to package each order as well as possible to prevent any damages occurring during transport. Unfortunately, there will be the occasional damaged item due to transit.
Our 4x Buyer Protection program provides shipping insurance for all SilkLetter orders. Our buyer protection program protects against lost, damaged or stolen items while in transit. When you opt-in to our 4x Buyer Protection Program your order will be insured with world-class service, fast and easy online claims processing. Enrolled member must file a claim at www.4xbuyerprotection.com. In order to take advantage of all the Trust Guard 4X Buyer Protection programs, customers must enroll and activate themselves within 48 hours of the date of purchase and prior to any claimable incident occurring. All customers will have received an email with enrollment information and membership code.
You must enroll in this program in order to claim insurance on your order. An email for enrollment into this program is automatically sent to you once your order has been placed.
Failure to enroll in the free 4x Buyer Protection program during the specified period forfeits participation in the program along with all its benefits and SilkLetter.com will not be held responsible for any damaged items.
Any claims concerning delayed merchandise must be made directly to the carrier (UPS, FedEx, Private Freight Carrier). SilkLetter.com's responsibility ceases once the merchandise is delivered to the carrier (UPS, FedEx, Private Freight Carrier).
Sample items can be returned within 30 days upon delivery. A full refund will be issued less shipping costs.Unimprinted, Blank Items
Subsequent to 5 days (but before 30 days), returned items still must have an RMA number and SilkLetter.com must receive the returned items within 10 days of obtaining the RMA number. However, after receiving the returned item, SilkLetter.com will issue a refund less a 15% restocking fee and less shipping costs.
If 30 days have passed after delivery, no exchanges or refunds will be issued. SilkLetter.com has a one (1) month warranty against manufacturer defects applicable to all items.
All returns require an RMA number obtained from a SilkLetter.com representative in order to return the merchandise.Imprinted Items
All returns must include the following
(your RMA number)
For your security, please return your package with an insured courier such as FedEx, UPS, USPS Parcel Post. You should retain your receipt as SilkLetter.com is not responsible for items damaged or lost in transit.
For products verified as defective, SilkLetter.com will reimburse you for your original shipping expenses, provided that your defective item must be returned using UPS or Fedex ground shipment only. Alternative ship methods will not be reimbursed and requests for reimbursement of such expenses will be denied.
SilkLetter.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
If a shipment of an order is refused, there will be a minimum 15% restocking fee. Shipping charges are non-refundable. This applies to all packages that are shipped back to SilkLetter.com regardless of whether the customer refuses the package, the customer is not available for several days for delivery, or the provided address is not correct.
Silkletter.com will not pay for any fees for refused shipments from Canada. All Canadian customers that refuse shipments will not receive refunds for the items shipped. If you decide that you no longer want the items, please contact a customer service representative at Silkletter.com immediately.