Privacy Policy

At SilkLetter.com, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We appreciate your trust that we will handle it carefully and sensibly. This notice describes our privacy policy.

If you visit or shop at SilkLetter.com, you accept the conditions described below. Please read them carefully. These guidelines also apply to any current or future use of SilkLetter.com services or any visit or purchase from a business affiliated with SilkLetter.com.

The Information We Collect

At the time you register on our site, make a purchase request, or agree to participate in a promotion, we collect and store the following types of information:

• Name
• Address
• Email address
• Telephone number
• Credit/debit card information

We need this information to provide goods and services that you request and to let you know of additional goods and services that may interest you. We may also use this information to customize your experience on our website.

We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, and transactions completed. This data is used in aggregate to understand how visitors use our site so we can improve the experience and better serve you with relevant marketing offers.

Cookies

As part of our service, we use cookies to store and track information about you on our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive.

Generally, we use cookies to remind us who you are, enable access to your account information so you do not have to re-enter it on subsequent visits, and gather statistical information about usage. If you disable cookies, you will be unable to take advantage of some essential features, including adding items to your cart and proceeding to checkout.

SilkLetter.com uses third-party vendor retargeting tracking cookies to continue showing ads on the internet, specifically on the Google Display Network. We are not collecting any identifiable information through the use of these retargeting cookies.

The Way We Use Information

Our goal is to provide products that best meet your needs. We evaluate your personal interactions with us to bring you products that suit your tastes. We use your information to improve our marketing and promotional efforts, statistically analyze site usage, and improve our content and product offerings.

We may use your information to deliver content targeted to your interests, such as new products, services, and promotions. The email addresses we collect are used to contact you for marketing purposes and are not shared with other organizations for commercial purposes. If you would rather not receive such offers, contact us to let us know.

If you place a request for products or services, we use your personal information to ship your order. If you establish a credit account, we collect additional billing information, credit card number, and expiration date. We may use your IP address to help diagnose problems with our servers and manage our website.

Security and Privacy

When you submit sensitive information via our website, your information is protected both online and offline. When our forms ask you to enter personal information (such as your credit card number), that information is encrypted and protected with Secure Sockets Layer (SSL), the best encryption software currently available in the industry.

Access to customer information is restricted. Only personnel who require information to perform a specific job are granted access. All employees are bound by our security and privacy practices, with regular notifications and updates stressing the importance of privacy.

You may opt to have your financial information deleted from our records upon completion of your order by contacting us via email at support@silkletter.com or by telephone. Please be aware that deletion from our database necessitates re-entry of your information for future transactions.

Intended for Users Over 13

SilkLetter.com is not intended for use by individuals under 13 years of age. The website is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Credit Card Orders and Transactions

SilkLetter.com accepts all major credit cards including Visa, Discover, American Express, and MasterCard. We keep all credit card transactions for a period of three (3) years. We accept credit card orders and information via telephone; however, such orders can only be shipped to the confirmed address on the credit card or to an alternative address listed with your credit card company.

Changes to Our Policy

The practices and policies in this disclosure are subject to change. Any changes will be communicated through our website. Information collected before changes are made will be secured according to the previous privacy policy.

Electronic Communication

Every visit to SilkLetter.com and email received by us is an electronic communication from you. You consent to receive communications from us electronically. Our communications with you will be by email or by posting notices on this site. You also agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement for such communications to be in writing.

Limitations of Liability

By placing an order, you agree that SilkLetter.com's maximum liability for the products sold on this website is limited to the purchase price only. In no circumstance is SilkLetter.com or any of its representatives liable for special, indirect, consequential, or punitive damages related to the products sold.

How to Contact Us

To update, correct, or delete your personal information, you can contact us via email at info@silkletter.com or by telephone at 888.745.5538. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.