Terms & Conditions

This Standard Terms and Conditions for Sale Agreement (“Agreement”) contains the terms and conditions that apply to any order, purchase, receipt, delivery, or use of any products from SilkLetter.com or any of its subsidiaries or affiliates (collectively, “SilkLetter.com”). By accepting delivery of the product(s) purchased from SilkLetter.com and described on your invoice, you agree to be bound by and accept the following terms and conditions.

Any attempt to alter, supplement, or amend this document or to enter an order for a product(s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and SilkLetter.com. These terms and conditions are subject to change without prior written notice at any time, at SilkLetter.com's sole discretion.

Payment Terms, Orders, and Interest

Advertised prices are in U.S. dollars and, unless otherwise noted, exclude shipping, handling, and any taxes that may be imposed by the legal authority governing the jurisdiction in which you reside. Terms of payment are within SilkLetter.com's sole discretion, and unless otherwise agreed to in writing, payment must be received before SilkLetter.com's acceptance of an order.

Invoice amounts are due and payable within the period noted on the invoice, measured from the date of the invoice. SilkLetter.com may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law. SilkLetter.com is not responsible for pricing, typographical, or other errors in any offer and reserves the right to cancel any orders resulting from such errors.

Taxes

Unless otherwise indicated on the face of the invoice, you are responsible for paying all taxes associated with your order.

Shipping, Title, and Risk of Loss

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during transit is the responsibility of the carrier. All orders are insured against damage and loss by our 4x Buyer Protection. Enrollment is necessary to make claims against damage or loss.

Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. Shipping dates are estimates only. You must notify SilkLetter.com of damaged or missing items within seven (7) calendar days after receipt.

Return Policy

You may return SilkLetter.com products purchased directly from SilkLetter.com in accordance with our Return Policy. Please keep in mind that you must: (a) contact us directly before attempting a return; (b) return the product in its original or equivalent packaging; and (c) accept responsibility for risk of loss and shipping and handling fees for returning or exchanging product. Additional fees may apply.

Limited Product Warranty and Disclaimer

Products and services are provided on an “as is” and “as available” basis, unless otherwise specified in writing. Warranty and service for non-SilkLetter.com branded products, if any, are provided by the original manufacturer and not by SilkLetter.com.

SilkLetter.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, or services included on or made available through this site, except those stated in an applicable warranty statement in effect on the date of the invoice.

Limitation of Liability

SilkLetter.com does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use, for lost or corrupted data or software, or the provision of services and support. SilkLetter.com will not be liable for lost profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages.

You agree that for any liability related to the purchase of products or services, SilkLetter.com is not liable for any amount of damages above the aggregate dollar amount you paid for the purchase governed by this Agreement.

Products

SilkLetter.com continually upgrades and revises its products and service offerings and may revise and discontinue products at any time without prior notice. SilkLetter.com will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible.

Binding Arbitration

You and SilkLetter.com agree that any claim, dispute, or controversy arising from or relating to this Agreement shall be resolved exclusively and finally by binding arbitration administered by the National Arbitration Forum under its Code of Procedure then in effect. This transaction involves interstate commerce and shall be governed by the Federal Arbitration Act (9 U.S.C. sections 1–16).

Any award of the arbitrators shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. You understand that, in the absence of this provision, you would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class-action basis, and that you have expressly and knowingly waived those rights.

Governing Law

This Agreement and any sales hereunder shall be governed by the laws of the state of California, without regard to conflicts of laws principles, and excluding the United Nations Convention on the International Sale of Goods.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SilkLetter.com or its content suppliers and protected by United States and international copyright laws.

Trademarks

All SilkLetter.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks, or trade dress of SilkLetter.com. SilkLetter.com's trademarks and trade dress may not be used in connection with any product or service that is not SilkLetter.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SilkLetter.com.

Product Descriptions

SilkLetter.com attempts to be as accurate as possible. However, SilkLetter.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SilkLetter.com is not as described, your sole remedy is to return it in unused condition.

Order Acceptance and Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SilkLetter.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations

SilkLetter.com may, at its own discretion, limit or cancel quantities purchased per person, per household, or per order. We also reserve the right to reject any order you place with us. These restrictions may include orders placed by the same account, the same credit card, and orders that use the same billing and/or shipping address.

Termination of Use

SilkLetter.com may, in its sole discretion, terminate your account or your use of the SilkLetter.com website at any time. You are personally liable for any orders placed or charges incurred prior to termination. SilkLetter.com reserves the right to change, suspend, or discontinue all or any aspects of the website at any time without prior notice.

Miscellaneous

The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected. Communications may be recorded for training and quality purposes only.